By recommending products, customers can have ideas for gifting for Valentine's day
As a UX designer, My role in this project is by analyzing users' behavior, goals, motivations, and need. Research leads to understanding the problems and identifying solutions. It allows improving and figures out how to engage users to change their consumption habits. Collaborating with Product Manager, Designers and Developers to create intuitive, user-friendly software. By working with marketing team, review the final assets designed customer centered.
Use Gift Guides as a curated recommendations source, Current HomePage design will show Gift Guid Offers (links to browse experience for product types within guides)
Increase their relevance, driving higher engagement and ultimately increased revenues and order conversions
Repaunch the Sale Zone on Homepage with an improved user flow, personalization & categorization options, also the ability to show with offer pricing
Have title/header link to category page
On Homepage Zone A also be sales constrained
Reduce customer discovery efforts related to sales
Wants to buy a gift for someone for Valentine's Day, but I'm not sure what to buy (needs recommendations), also gift may not relate to personal shopping interesets
Leverage Product recommendation capabilities to show products from Gift Guides, to increase product detail page conversion from HomePage
Extend the "sale zone" that was tested pre-holiday but did not scale
This helps us advance a major goal for Product recommendation in 2020, of creating promotional/gifting recommendations
Our target audience ir customers who are both uilitarian and lesiure shoppers. With its core target group of middle-class women between the ages of 16 and 34, Macy’s quality products at reasonable prices attract a clientele of largely busy people – either engaged at work or out enjoying the social scenes with friends.
Background: Previous Test
Desktop had significant overall results (Product Detail Page conversion up 2.35%), Ourperformed other Homepage Product recommendations panel, also flooded the recommendations for recommended item trending model across site
What did not work?
Reporting on financial metrics was not available until after freeze cutoff
Significantly lower order conversion rate vs marketing assets, influenced by: UX constraints (order, flow, offer price)
Valtine Day assets
Do customers know these assets are clickable?
Do customers expect assets take them to the search & Browse / Category page?
How important is it in terms of product sequencing - meaningfully sequencing?
Give the panel a more meaningful / understandable flow (e.g. group some similar products to minimize randomness of products/sequencing)
Alternative treatment experience replaces Product recommendations panels with offer assets, per each Gift Guide category
Not planning for any curation (e.g., filtering out underwear, etc.) - gift guides already curated
Mobile - first considerations (How many products in row?)
Gift Guide Headers / Product Panels (3)
Headers link to Gift Guide pages
Assets with Hyperlink
How do customers know these assets are clickable?
Make it simple
If we don't apply the marketing assets, how are we going to design Sale Zone for Valentine's day?
Need to use assets from marketing team
Top trending items related to the main homepage banner from within those in the main banner sale from homepage
Create white background with black text and chevron as hyperlink
Change the title from "GIFT UNDER $25" to "VALENTINE'S GIFT UNDER $25"